Refund policy

We want you to be delighted with your purchase, but if you are not, you can return any item within our returns period, provided the products are returned complete, in perfect condition, unused, unwashed and with their original packaging.

If you return any products in accordance with our returns policy, we will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. Items can be returned outside this period if they are found to be faulty but please take extra care to read our Product Care Information page or any specific care instructions provided with your purchase. Return of an item is at your own cost unless the item is faulty.

PRODUCT CARE

Clothing
Always follow the care instructions on the label and, for best results, remove from the washing machine promptly and reshape before drying. As with linens, avoid using detergents containing optical whiteners, bleaching agents or enzymes on any coloured items and when tumble drying, take care not to over dry or use too high a heat setting.

Shrinkage
All Natural fibres will shrink and this shrinkage is allowed for in the sizing of About you boutique goods. However, washing or drying fabrics at excessively hot temperatures will cause more shrinkage than allowed for.

Promotional offers
From time to time, About you boutique run promotions and offers on selected products. All qualifying Promotional Offers will be automatically applied to your order both online and in store.

They are only valid on full-priced items and cannot be used on sale or promotional items that are already discounted unless otherwise stated;
- They cannot be used in conjunction with any other offer; They are valid for a limited period of time as specified in the marketing communication on the website or in stores and cannot be used outside of that period;
- If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund; and;
- All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.